Frequently Asked Questions
Everything you need to know about shopping with Sierra Madre Collection.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Sierra Madre Collection is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and transparent manufacturing processes to ensure high-quality, eco-conscious apparel.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.